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Click hereAt Hexcelon Finance Limited, we understand the importance of protecting your privacy and personal information. We want you to engage with us knowing that we value your Personal Data and that we protect it. This Data Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with applicable data protection laws.
We may collect personal data from you directly or indirectly through various channels, including but not limited to:
Our website: We keep a record of your interactions with us via our website, in a secure manner. When necessitated by legal or other vital obligations, we archive these communications.
Our mobile applications: We keep record of your transactional and non-transactional activities performed using our mobile app. This information is kept securely while maintaining accuracy. When necessitated by legal or other vital obligations, we archive these communications.
Application and contract forms : We keep record of your completed hard copy forms as well as forms provided by third parties to lending contracts, such as guarantor’s forms. When necessitated by legal or other vital obligations, we archive these communications.
Other electronic messages (e.g., emails, whatsapp chats, sms) : We keep record of your interactions with us via electronic media. When necessitated by legal or other vital obligations, we archive these communications.
Telephone calls : We keep record of voice calls whenever possible and as the case may be. Where these calls are recorded, you would be informed. When necessitated by legal or other vital obligations, we archive these communications.
The types of personal data we may collect include, but are not limited to:
Name
Contact information (e.g., address, phone number, email address)
Identification information (e.g., date of birth, National Identification Number)
Financial information (e.g., income, credit history, bank statements)
Photographs
Employment details
Guarantor information
We use your personal data for the following purposes:
Assessing and processing your suitability for agency contracts with our partners
Assessing and processing loan applications
Managing and administering your loan account
Managing and analyzing your performance under suitable contracts
Communicating with you regarding your loan and related services
Compliance with legal and regulatory requirements
Internal record-keeping and reporting
Marketing and promotional activities (subject to your consent where required by law)
In the case of a third party who you have nominated as your guarantor while assessing a loan service, you also confirm that you have sought approval from the named person with regards to processing their data (name and contact details) and that they are willing to act as a guarantor for your loan facility.
We do not access your contact list through our application, and we will NEVER communicate with any person from your contact list.
We may disclose your personal data to third parties in the following circumstances:
Service providers and partners: we may disclose your personal information to our partners, principals and investors as well as other service providers who assist us in providing loan services, and to manage our agency relationships
Regulatory authorities and law enforcement agencies: We may disclose your personal data where a legal document from a competent court or law enforcement agency has been tendered and we are bound by law to provide such information to support a legal process
Other entities within our corporate group for administrative and operational purposes
We may disclose Your personal information for any other purpose with Your consent.
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. Access to your personal data is restricted to authorized personnel only, and we ensure that our employees receive adequate training on data protection and privacy.
You have the right to:
Access your personal data held by us and request correction of any inaccuracies
Object to the processing of your personal data for marketing purposes
Withdraw consent to the processing of your personal data (where applicable)
Request deletion of your personal data, subject to legal and contractual obligations
Personal data collected by Hexcelon Finance may be transferred to her partners such as an agency principal or Credit Bureaus with your consent. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We employ other companies and individuals to perform functions on our behalf as service providers. Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they have been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure.
We may share your information with other parties when required by law or as necessary to protect our service. We may also share your information in connection with a transfer of assets, or if we are otherwise involved in a merger process.
We ensure all necessary steps are taken to treat your data securely in accordance with this Privacy Policy and no transfer of Your Personal Data will be made to an organization or a country unless there are adequate controls in place that guarantees the security of Your data and other personal information.
Our web may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit before submitting any personal data that may be requested for on a third-party website.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services accessed through our website.
We may update this Data Privacy Notice from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website or provided to you directly, where appropriate.
9. Cookies:
Please review our cookie policy via this link https://hexcelonfinance.com/cookie-policy
10. Contact Us:
If you have any questions or concerns about our use of your personal data or this Data Privacy Notice, you may contact us via email at [email protected] or call us on +2348149314568. You may also chat with our helpdesk by visiting our website www.hexcelonfinance.com
Thank you for choosing Hexcelon Finance Limited. We are committed to protecting your privacy and ensuring the security of your personal data.
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